Frequently asked questions
Why do I have to log in to give online?
The security of your personal and financial information is important to us. Your log in helps to protect your information while providing you with an uncomplicated environment to give in the method of your choosing.
Does online giving cost Bent Tree money?
Yes, Bent Tree incurs a small fee for each online gift. Giving online is a great convenience but it does cost for each transaction. The percentage Bent Tree pays to our payment processor depends on the transaction type. Fees are the least for e-checks. Debit and credit card fees can range from 1.5% to 3.5% of the total gift, with reward cards being at the high end. You can automate your giving without fees by using your bank’s online bill pay system.
Can I use my bank's auto bill pay system?
Absolutely. Here is the information you will need to set it up: Our mailing address is 4141 International Pkwy, Carrollton, TX 75007. You can designate your gift to one or more of our funds in the account number field just like you would on the memo line if you were handwriting a check.
How will I know that my gift was set up correctly?
You will receive a confirmation email when your gift is processed. For future recurring giving, you can log in to see your information under recurring giving.
Can I change or edit a recurring gift?
Yes. Log in to your giving and select Recurring Donations from the menu on the right to change or edit your gift.
Can I get my giving statement online?
Yes. Your giving summary is available at any time by logging in to My Bent Tree and selecting “My Contribution Statement.”
Can I mail my donation?
Yes. Our mailing address is 4141 International Pkwy, Carrollton, TX 75007.
How do I give a stock gift?
Please contact your broker to see what information they require to make the transfer, then contact Sheila Buckler at
for specific transfer instructions.
What if I have a question or a problem making an online donation?
You may email us at
or call (972) 306-4477.